About us
Dundee Citizens Advice Bureau is here to offer free, impartial and confidential advice to Dundee. We deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives.
In 2024/25, Dundee Citizens Advice Bureau worked with 4,423 clients and helped resolve 9101 issues and problems. As a registered charity, we rely on donations and the work of our volunteers to continue to provide these important services.
We’ve been open since 1940 and we’re part of the Scottish Citizens Advice network, which has been offering advice and support since 1939. Together we advise over 300,000 people on the best way to sort out their problems every year - that’s 1 in every 14 adults.
We can offer advice, guidance and information in a number of different areas, including benefits, consumer issues, immigration, workplace disputes and much more. See our services section for more information.
We also offer the following specialist services:
Specialist assistance to provide help to clients with benefit claims and appeals. Appeals submissions will be prepared and if appropriate representation provided at benefit appeal tribunals.
It can be difficult to understand what benefits you’re entitled to, how to claim them, and what to do if your benefits are stopped.
Our Patient Advice & Support Service (PASS) has been specially created to offer free, impartial and confidential advice to patients, their carers and families in Scotland.
Specialist debt advice for clients with multiple debts.
The Money Talk service can help to maximise income by providing free money and debt advice. We can support to improve the finances of families and those struggling with the increased cost of living. Primarily aimed at families but supporting anyone needing income maximisation and budgeting support.
Holistic advice and support for anyone over 60
This service primarily supports clients who are in or supporting someone in hospital. The project aims to help people to use energy efficiently, affordably and safely as well as providing carbon monoxide awareness. The focus is on energy advice but clients will also be provided with holistic advice and support. We attend Ninewells Advice Centre every Wednesday.
This service offers energy efficiency advice and support to reduce fuel poverty in the SSEN distribution area and support vulnerable clients by providing in-depth, holistic and bespoke energy advice to those at risk of fuel poverty.
Funded by British Gas Energy Trust, this service helps with income maximisation, energy and debt advice. Supporting those with energy issues including dual fuel debt, supplier issues, help registering with Priority Services Register. We help with debt, money and budgeting advice and give support to those with unaffordable debts, including debt options.
We have more than 40 staff and volunteers working as advisers and helping behind the scenes. Everyone you meet at Dundee Citizens Advice Bureau has had a minimum of six months of training, so they are well-equipped to give you advice on a wide range of problems and issues.
As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.
Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond.
Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.
In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.
Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.
As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.
There are a number of ways you can get advice from Dundee Citizens Advice Bureau. You can call, e-mail us or visit us in person to arrange an appointment.
We aim to respond to messages as soon as possible, but please note that we cannot give individual advice over email.
If you want to make a complaint about Dundee Citizens Advice Bureau contact, please contact us directly. You can also read more about our complaints procedure.
