Benefits
Talk to us about issues with your benefits, or get information on tax credits and child benefit.
Our services
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Our services
Advice and guidance
Whether you need advice about your money situation, want to make a complaint about faulty goods, or would like to talk to someone about tax credits, we’re here to give you clarity and a positive way to move forward.
Our trained advisers have vast experience in offering advice and guidance when you need it most. Let Dundee Citizens Advice Bureau point you in the right direction.
Debt and money
Discuss how to better manage your debt or get money advice from our trained specialists.
Energy
We provide advice on a wide range of energy-related matters, including fuel poverty, supplier issues and energy usage.
Housing
Get advice about homelessness, private sector tenancies or complaining about your neighbours.
Employment
We'll help you address all types of workplace problems, including issues with discrimination or redundancy.
Consumer
We can guide you on making a complaint about faulty goods or bad service.
Immigration
Immigration issues can be serious and time critical. You can speak to our advisers for help.
Health
Find out how to make a complaint about healthcare, to understand your NHS patient rights or to discuss private healthcare.
Family
Access support for a variety of family issues, from getting child maintenance to ending a relationship.
Law and courts
If you want to know more about your rights when it comes to the law or how you are treated by the police or prison service, we can offer you guidance.
Whatever your issues, we can point you in the right direction
From advice and information on day-to-day issues, through to detailed support and specialist topics, we can help. Here at Dundee Citizens Advice Bureau our specialist advisers can give expert advice on:
Benefit appeal service
Specialist assistance to provide help to clients with benefit claims and appeals. Appeals submissions will be prepared and if appropriate representation provided at benefit appeal tribunals.
Welfare rights
It can be difficult to understand what benefits you’re entitled to, how to claim them, and what to do if your benefits are stopped.
Patient advice
Our Patient Advice & Support Service (PASS) has been specially created to offer free, impartial and confidential advice to patients, their carers and families in Scotland.
Debt advice project
Specialist debt advice for clients with multiple debts
Money Talk
The Money Talk service can help to maximise income by providing free money and debt advice. We can support to improve the finances of families and those struggling with the increased cost of living. Primarily aimed at families but supporting anyone needing income maximisation and budgeting support.
Older persons advice service (60+)
Holistic advice and support for anyone over 60.
(SGN) Safe and Warm Project
This service primarily supports clients who are in or supporting someone in hospital. The project aims to help people to use energy efficiently, affordably and safely as well as providing carbon monoxide awareness. The focus is on energy advice but clients will also be provided with holistic advice and support. We attend Ninewells Advice Centre every Wednesday.
SSEN Energy Advice Project
This service offers energy efficiency advice and support to reduce fuel poverty in the SSEN distribution area and support vulnerable clients by providing in-depth, holistic and bespoke energy advice to those at risk of fuel poverty.
Homes Dundee Project
Funded by British Gas Energy Trust, this service helps with income maximisation, energy and debt advice. Supporting those with energy issues including dual fuel debt, supplier issues, help registering with Priority Services Register. We help with debt, money and budgeting advice and give support to those with unaffordable debts, including debt options.
VOICE
A partnership project between Dundee Citizens Advice Bureau (DCAB) and Dundee International Women's Centre (DIWC), providing specialist advice and wellbeing support for ethnically diverse women and their families in Dundee.
Energy Debt Advice Project
This service provides energy debt advice, whatever the size of your debt. Our dedicated adviser can help clients understand their bills, manage their income, access grants and set up an affordable payment plan.